Payment Policy

Payment Policy

At Scented Gem, we are committed to providing a secure and transparent shopping experience. We adhere to the highest industry standards to protect your personal and financial information.

1. Accepted Payment Methods

We accept the following secure forms of payment for all transactions:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.

  • Digital Wallets: Apple Pay, Google Pay, and Meta Pay.

  • Express Checkout: Shop Pay and PayPal.

All payments are processed at the time of purchase. We do not offer "Cash on Delivery" (COD) or payment plans at this time.

2. Currency and Pricing

All prices listed on scentedgem.com are displayed and charged in United States Dollars (USD). The total amount displayed at checkout includes the product price and any applicable shipping costs. We do not charge hidden transaction fees. Any applicable sales tax will be calculated and clearly displayed during the checkout process based on your shipping destination.

3. Payment Security & PCI Compliance

Your financial safety is our top priority. Our website uses Secure Sockets Layer (SSL) technology to encrypt your data during transmission.

  • Our checkout system is Level 1 PCI DSS compliant, which is the gold standard for e-commerce security.

  • We never store your full credit card details on our servers. All sensitive data is handled through encrypted, secure third-party payment gateways.

4. Order Confirmation & Billing

Upon successful payment, you will receive an automated order confirmation via email containing your receipt and order number. Please ensure your billing address matches the address on file with your bank to avoid any processing delays or automated security flags.

5. Contact Information

If you have any questions regarding your payment or an order, our support team is ready to assist you.

  • Trade Name: Scented Gem

  • Email: contactscentedgem@gmail.com

  • Physical Address: 27276 David Givens Street, Warren MI 48092, United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

  • Response Time: We aim to respond to all inquiries within 48 hours.