Scented Gem Return and Exchange Policy

We value your business and are dedicated to providing you with high-quality, luxurious fragrance products. We want you to be completely delighted with every "gem" you receive.

Please read our policy carefully, as it details the strict conditions under which we accept returns and exchanges, aligning perfectly with our Google Merchant Center settings.

1. Our Return Policy (Defective Products Only)

In alignment with the nature of our fragranced, personal, and handcrafted goods, all sales are considered final.

We strictly accept returns and issue refunds only for products that are defective, damaged, or arrive broken. We do not accept returns for reasons of buyer’s remorse, change of mind, or dissatisfaction with a product's specific scent profile or appearance (if it is not defective).

CategoryPolicyDetailsReturnsDefective/Damaged Items ONLYRefund eligibility requires verification of damage sustained during shipping or a manufacturing defect.Timeframe14 Calendar DaysYou have 14 days from the date of delivery to report a defective/damaged item and initiate a return or exchange.Return Shipping CostPaid by Scented GemIf an item is verified as defective or damaged, we will cover the return shipping costs.Restocking Fee$0.00We do not charge a restocking fee for approved defective returns.

Non-Returnable Items

The following items are explicitly not eligible for return or refund unless they are proven defective or damaged upon arrival:

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  Used or opened fragrance products, as we cannot resell these for hygiene and quality control reasons.
  
• 
  Sale, clearance, or gift card items.
  
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  Any item requested for return after the 14-day window.
  

3. How to Initiate a Return 

To start a return or exchange, you must first contact our customer service team. Please do not send your item back without prior authorization.

Step 1: Contact Us

Please email us at contactscentedgem@gmail.com within 14 days of receiving your order. This is our preferred contact method for all return/exchange requests.

Step 2: Provide Documentation

In your email, please include the following:

• 
  Your Order Number.
  
• 
  The item(s) you wish to return or exchange.
  
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  For Returns (Defective Only): Clear photographic evidence of the damage or defect.
  
• 
  For Exchanges (Preference): Confirmation that the item is unused, sealed, and in new condition.
  

Step 3: Receive Instructions

Once we review your request and confirm its eligibility, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your package.

4. Refund Processing

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  Inspection: Once your approved return is received at our facility, it will be inspected for verification of the reported defect or damage.
  
• 
  Approval: If approved, your refund will be processed. A credit will automatically be applied to your original method of payment (credit card or original payment method), typically within 7-10 business days.
  
• 
  Delays: If you haven’t received a refund after this timeframe, please first check your bank account again, then contact your credit card company/bank before contacting us.
  

5. Our Business and Contact Information

We are committed to full transparency with our customers.

Business Name: Scented Gem

Customer Service Email (Preferred): contactscentedgem@gmail.com

Scented Gem Shipping Policy

Thank you for choosing Scented Gem. We are dedicated to providing fast, reliable, and transparent shipping for your handcrafted fragrance products. We partner with USPS for all domestic deliveries to ensure dependable service.

This policy meets all the current transparency requirements set by Google Merchant Center.

1. Shipping Service and Delivery Overview

We use USPS Ground as our primary domestic shipping service. All delivery times are estimates and may vary based on your location and current USPS operational conditions.

2. Detailed Shipping Information

A. Processing and Handling

• Order Cut-off Time: Our cut-off time for processing is 12:00 AM EST (Eastern Standard Time). Orders placed after this time begin processing on the next business day.

• Business Days: Our business days are Monday through Saturday, excluding U.S. federal holidays.

• Custom Orders: Please note that customized items may require up to 3 business days for handling before shipment. This will be noted on the respective product page.

• Tracking: A USPS tracking number will be provided via email immediately after your order ships.

B. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

1. Weight of the package.

2. Dimensions of the package.

3. Destination (distance from our fulfillment center).

• Transparency: The exact shipping cost for your order will be displayed during the checkout process before payment is finalized.

• Excluded Fees: Please note that the shipping cost displayed does not include government-imposed fees, such as import duties or state-specific retail delivery fees.

C. Geographic Coverage

• Domestic Shipping: Scented Gem only ships domestically within the United States (including Alaska, Hawaii, and Puerto Rico).

• International Shipping: We do not offer international shipping services at this time.

• Shipping Origin: All orders are shipped from our business address in Warren, Michigan, United States.

3. Contact Information

If you have any questions about your order's shipping or delivery, please contact us:

• Email (Preferred): contactscentedgem@gmail.com